FAQ
Frequently Asked Questions 🐾
How can I contact Vanta Wave?
You can email us anytime at Service@vantawv.com. Our team’s here to help with anything you need, from product questions to order updates.
Do you ship worldwide?
Yes! We ship to pet lovers all around the world.
Where do you ship from?
All orders are shipped from our main warehouse in Hong Kong.
Can I change or cancel my order?
We work hard to process orders quickly, so if you need to make a change or cancel, please contact us within 12 hours of placing your order. After that window, we’re unable to modify or cancel it, but you can still return your order for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed Monday through Friday (excluding holidays). Please allow 1 to 3 business days for processing. Once shipped, you’ll receive a tracking number so you can follow your order’s journey.
How long will it take to receive my order?
Delivery usually takes 2 to 4 weeks, depending on your location and local postal services.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you’re eligible for a full refund.
Will I be charged customs or taxes?
Our prices are listed tax free in USD, which means your local customs office may charge import duties or taxes when your order arrives. These fees are the responsibility of the customer. For specific details, please contact your local customs office.
How do I return an item?
To start a return, email Service@vantawave.com with your order number and reason for return. We’ll walk you through the simple return process.
What if my item arrives damaged, defective, or incorrect?
We’ve got you covered. Contact us at Service@vantawave.com with your order number, photos, and a short description of the issue. We’ll make it right as fast as possible.
When will I receive my refund?
Refunds are issued to your original payment method within 7 to 10 business days after we receive your return or approve your cancellation. If you don’t see it posted, please check with your bank or card issuer as processing times can vary.